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Service Desk Analyst

  • Great IT environment
  • This role is based in Craigieburn, Victoria
  • Great development opportunities

Our IT Department anchors the Bank's strategic responsibilities, and is the core provider of technology facilities, services and support to the organisation.

As part of the IT Service Desk team you will be responsible for providing high quality first level operational information technology support for staff.  Support requests come in by telephone, email, face-to-face and via a call logging systems.

You'll respond to requests, troubleshoot and diagnose incidents, undertake training over the phone and escalate to other support groups as required. Professional client service delivery, great communication skills and an ability to quickly diagnose problems are essential.

We are looking for high achievers with 2-3 years of similar IT Service Desk experience that are keen to continue working in first and second level support for the next year or so before moving on to other opportunities across IT.

To be considered for the role you will have:

  • University degree (Bachelor or Master) in IT or closely related study area
  • A strong knowledge of Microsoft Office, Windows 7, Microsoft Exchange, Active Directory and group policy environments and technologies
  • A good understanding of client facing devices (desktop and laptop etc.) and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments
  • Experience in working within/with a service desk in an operational support environment
  • Experience in resolving issues and the ability to provide training over the phone.
  • Microsoft (MCSE, MCP) or Cisco certifications would be a big advantage.

Does this sound like you?

Download File IT - L3 - Service Desk Analyst.PDF

Your application should include a resume detailing your experience and qualifications. A supporting statement addressing the selection criteria would also be welcomed.

We are an equal opportunity employer and committed to creating a diverse and inclusive workplace. We encourage applications from experienced candidates seeking workplace flexibility.

The Reserve Bank of Australia pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system. Staff at the Bank, have an important role to play in achieving these objectives, whether directly or in a supporting role. Our core values are promotion of the public interest, integrity, excellence, intelligent inquiry and respect.

Applications close AUS Eastern Standard Time