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Help Desk Support - Payment System Operations

  • Join RBA's Payment System Operations team at its Bella Vista site
  • Attractive salary and benefits
  • Be part of an organisation that serves Australia's public interest


This Help Desk Support position plays an integral role within RBA's Payment Settlements Department based at Bella Vista. This is a fast paced operational and administrative role with a customer service focus.


The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.


As part of its responsibilities, the Department operates a number of key systems supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS).


As part of the team you will:

  • Play an important role in supporting these mission critical systems through the timely and efficient completion of daily operational processes.
  • Be first point of contact for assistance and problem resolution for users of the systems.
  • Provide prompt and professional support ensuring all problems and requests are accurately recorded and resolved in a timely manner.
  • Monitor systems to facilitate early detection of issues.
  • Assist with the timely resolution of all production system incidents to maintain high levels of system availability.
  • Assist with development and maintenance of support procedures, user guides and other operational documentation as required.


The successful applicant will have the following skills and capability:


  • 1-2 years experience in an operations role of a financial institution supporting and/or administering a business system.
  • Proven experience in a customer service or help desk environment providing high quality support for both internal and external stakeholders.
  • Excellent attention to detail.
  • Ability to follow established procedures and complete tasks in a timely and accurate manner.
  • Excellent people skills and ability to work productively with other staff and as part of a team.
  • Proven aptitude for analysing and resolving operational problems.


This position is primarily a day shift position, however there is a requirement to participate, with advance notice, in Early (6:30am) or Afternoon shift (2:00 pm) arrangements from time to time as determined by management e.g.in cases where there is staff shortages.


By joining the RBA, you'll have the opportunity to:

  • Work for an organisation that truly makes a difference to the Australian people
  • Develop your career in a collaborative environment
  • Access to a wide-range of benefits


About the RBA

The Reserve Bank of Australia pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system.


How to Apply

Your application should include a resume detailing your experience and qualifications. A supporting statement addressing the selection criteria would also be welcomed.


The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Applications close AUS Eastern Standard Time