e.g. Analyst, Developer

Refine Results

Work Type

Service Management Business Analyst - Fixed-term contract until 31/01/2022

Do work that makes a difference

The RBA is embarking on a strategic initiative to select and implement a new Service Management system. We are looking for someone with demonstrated experience in working on a complex implementation of a Service Management platform, with user experience focus to help to ensure the project is a success.

A key focus of the role will be the analysis of ITSM workflows including supporting the delivery of a Service Management system, focused on user experience and meeting organisation wide business requirements.

You will work as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Understand business problems and opportunities in the context of the requirements and recommend solutions that enable the business to achieve its goals while supporting compliance with related legislation, policies and standards. Provide subject matter expert guidance to assist in pilot and implementation planning, change management and test planning and training materials production.


Your team

The Senior Business Analyst role sits within the IT Portfolio Management Team and will be a key member of the Service Management project team. You will work closely with the project team, IT functional teams, business stakeholders and external vendors to help ensure the successful delivery of the project.


Your background

To be successful in this critical role you will possess:

  • Demonstrated experience and knowledge in Service Management and ITIL practices
  • Previously worked on Service Management projects as a Senior Business Analyst
  • Demonstrated user experience knowledge in workflow design, development and forms
  • IIBA CBAP Certification or equivalent demonstrated experience
  • Exposure to various project methodologies such as waterfall, PMBOK, Prince2 and Agile


Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.


Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Applications close AUS Eastern Daylight Time