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Operations Analyst, Financial Markets

  • Impactful work that helps make a difference to the Australian people
  • 12 month fixed term employment contract
  • Develop your career in a collaborative environment
  • Access to a wide-range of staff benefits, including gym facilities, fitness classes and a flexible workplace

Do work that makes a difference

Provide business operations expertise and guidance to external and internal customers in relation to Financial Markets business processes. You will be responsible for Business operations guidance for Financial Markets business processes, facilitating effective operational guidance and assistance for external and internal customers. You will collaborate with the business units to ensure the timely and efficient completion of daily business operations whilst accurately record and/or escalate incidents in a timely manner ensuring.

Your team

Financial Markets Business Support Services supports the Bank's investment and trading operations.

The Financial Markets Business Operations team is a first point of contact for external customers seeking specialist advice on external facing Financial Markets solutions, and a specialist contact point for internal business units.

Your background

To be successful in this role you will possess;

  • Experience working within a business service desk or operations environment.
  • Experience managing customer expectations and resolving problems within agreed service levels.
  • Excellent customer service and communication skills, including the ability to communicate effectively with multiple business areas.
  • Experience handling sensitive and confidential information.

Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer.  We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

 

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Applications close AUS Eastern Daylight Time