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Service Level Manager

  • Contribute to challenging and meaningful work that makes a difference and creates an impact on the Australian people
  • Work with some of the best delivery, architecture, risk, infrastructure and operations, innovation, development and security teams in the country
  • Foster a value-driven culture of collaboration, reliability, security, service and career development

Do work that makes a difference

Technology is an inherent part of enabling the Reserve Bank of Australia’s policy and operational objectives. With the country depending upon our systems being secure, highly resilient and efficient, you will work within the Bank’s Information Technology (IT) department, and experience the capability-building opportunity to work with Australia’s most critical core banking and payments platforms.

Your team

Within the Information Technology (IT) department, you will be part of a collaborative team of Analysts actively working across BAU rollouts, to transform and develop the core IT functions that support the Reserve Bank's policy, operational and corporate objectives.

Reporting to the Head of Service Management, and working closely with other Analysts, this is an excellent opportunity for you to be part of a high performing team, working alongside experienced people who are passionate about protecting the security and stability of our technology estate. We are innovative, curious and strongly believe in delivering value and efficiency through our work.

Your background

We are seeking an experienced Service Level Analyst to manage and support Service Level Management (SLM) practices and reporting including the IT Service Management System to meet the business requirements for the Bank.

To be successful in this critical role you will:

  • ITIL Certified
  • 2-3 years’ experience in managing the Service Level Management process
  • Demonstrated experience in managing and developing service levels (SLAs, OLAs) and experience in implementing performance reporting frameworks
  • Have experience in building high reliability operating culture and performance
  • Exceptional interpersonal skills to collaborate, influence and partner effectively with key stakeholders across the Reserve Bank and externally
  • Be an energetic strategic thinker who has considerable attention to detail
  • Have a curious and accountable mindset
  • Relevant degree qualifications/ industry experience

Your development & career

An opportunity to remain hands-on with the latest technologies while also feeling the security of an organisation-based role.  

With continued focus on on-the job learning, work for an organisation that truly makes a difference to the Australian people. Aligned to industry best-practice, you are encouraged to develop your skills both internally and externally, through mentoring, training and formal qualifications. The Bank offers development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.

Why the RBA?

The Reserve Bank pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values-driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

Your application should include a resume detailing your experience and qualifications.

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Advertised
Applications close AUS Eastern Standard Time