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Banking Officer, Canberra Branch

  • On-going employment arrangement and career development opportunities
  • Attractive salary plus benefits
  • Convenient Canberra CBD Location

Reserve Bank of Australia is looking for a Bank Officer for our Canberra Branch. Working as part of a small team you will respond to a range of customer enquiries and perform a variety of administrative duties.

In this role you will provide frontline support of the RBA’s Online Banking Service and other banking services provided to the Bank's customers, including electronic and paper-based banking products and services. You will be responsible for reconciling both internal administrative accounts and accounts operated by customers. 

Your main responsibilities will include:

  • Providing a high level of customer service and processing of daily transactions
  • Assisting with the Help Desk support of the RBA’s Online banking service
  • Maintenance of internal and customer accounts
  • Daily reconciliation processes and reporting
  • Assisting with the provision of counter and telling services
  • Administrative duties including records management as required

Skills and Experience

  • An ability to build and maintain strong relationships with stakeholders with good written and verbal communication skills
  • The ability to manage competing deadlines using excellent organisational skills
  • You will have a high level of accuracy and attention to detail along with advanced MS Office skills
  • Previous customer service is desirable but not essential

Your team

Our Banking Department provides a range of banking services to Australian Government departments. As part of the team this brings an opportunity to develop a deep understanding of how Banking arrangements are undertaken for the Commonwealth.

Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.

 About the RBA

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer.  We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.


Applications close AUS Eastern Standard Time