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ServiceNow Developer

  • Contribute to challenging and meaningful work that makes a difference and creates an impact on the Australian people
  • Flexible, hybrid working culture in a high performing team
  • Sydney CBD location

Do work that makes a difference

Technology is an inherent part of enabling the Reserve Bank of Australia’s policy and operational objectives. With the country depending upon our systems being secure, highly resilient and efficient, you will work within the Bank’s Information Technology (IT) department, and experience the capability-building opportunity to work with Australia’s most critical core banking and payments platforms.

Your team

Within the Information Technology (IT) department, you will be part of the IT Service Management team actively working across BAU rollouts, to transform and develop the core IT functions that support the Reserve Bank's policy, operational and corporate objectives.

Reporting to the Head of IT Service Management, and working closely with other Analysts, this is an excellent opportunity for you to be part of a high performing team, working alongside experienced people who are passionate about protecting the security and stability of our technology estate.

Key tasks of this role are to:

  • Develop and support effective application systems to support the Bank's business
  • Provide technical expertise in digital, automation and collaboration services technologies to provide solutions in line with the proposed architecture and designs in the ServiceNow Platform
  • Ensure that system development standards are maintained according to ServiceNow best practices
  • Configure, code and script applications based on business requirements to facilitate roll out of new functionality, interfaces, modules and catalog requests
  • Experience in managing the configuration of Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies
  • Support the deployment into QA and Production environments


Your background

Our Information Technology Department are looking for a seasoned ServiceNow Developer to provide specialised ServiceNow development skills for the implementation of digital technology solutions.

To be successful in this critical role you will have:

  • Previous experience in a similar role as well as ITIL v3 
  • Demonstrated experience working with ServiceNow technologies and related peripheral technologies
  • Demonstrated experience in Digital Automation
  • Excellent problem-solving skills with the ability to analyse information and find solutions
  • Be an energetic strategic thinker who has considerable attention to detail
  • Have a curious and accountable mindset
  • A flexible attitude to working irregular hours, including weekends and public holidays
  • Understanding of ITAM best practices
  • Relevant degree qualifications

Your development & career

An opportunity to remain hands-on with the latest technologies while also feeling the security of an organisation-based role.  

With continued focus on on-the job learning, work for an organisation that truly makes a difference to the Australian people. Aligned to industry best-practice, you are encouraged to develop your skills both internally and externally, through mentoring, training and formal qualifications. The Bank offers development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.

Why the RBA?

The Reserve Bank pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values-driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

Your application should include a resume detailing your experience and qualifications.

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Applications close AUS Eastern Standard Time