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End - User Experience Analyst

  • Work that helps make a difference to the Australian people
  • Develop your career in a collaborative environment
  • Permanent opportunity
  • Flexible, hybrid working model


Do work that makes a difference

Opportunity for an End-User Experience Analyst to join the team. This is a permanent opportunity to join the

You will be part of End User Services Team and will be working with a strong technical and highly collaborative team. Your key responsibilities include:

  • Resolve incidents and service requests related to IT End-User services.
  • Enable a standard, stable and robust desktop environment for users in the Bank.
  • Business analysis and reporting for desktop support.
  • Transition of new services into production.
  • Assist in the liaison and direction of vendors to facilitate fault resolution and the effective use of products.
  • Manage deployment of assets to end users and the refresh/rebuild process


Your background



To be successful in this role the following experience is required:


  • Previous experience with end-user services
  • Industry accreditations (Microsoft, Citrix) or working towards these
  • Willingness to travel, position is based at Head Office, Sydney although the incumbent may be required to regularly work from other locations, for example in response to a contingency at Head Office or to relieve BRS staff
  • Flexible, ‘can-do’ attitude as irregular work hours, including weekends and public holidays may be required
  • Experience in maintaining data records in an asset register
  • Knowledge of hardware and software asset management




Other experience that will set you ahead:


  • Strong technical documentation/interpretation skills and proven ability to be analytical and work creatively to solve problems along with strong communication, documentation and report writing skills.
  • Ability to handle sensitive and confidential information is essential.
  • Degree in IT, business, finance or other relevant discipline is highly desirable.



Your development & career


Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, wellbeing and promotes flexibility.


Why RBA?


The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 


The Reserve Bank of Australia is an equal opportunity employer.  We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Applications close AUS Eastern Standard Time