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IT Configuration Analyst

More excellence, less vanilla

We have an exciting opportunity for a motivated and knowledgeable Configuration Analyst (CMDB) with ServiceNow expertise to manage and provide support to the configuration management process ensuring the currency and accuracy of information in Configuration Management Database (CMDB).


You will also:


  • Contribute to the ongoing development and governance of Asset and Configuration Management.
  • Develop, configure, and maintain tools (including automation) to identify, track, log and maintain accurate,
  • complete, and current information in the Configuration Management Database (CMDB)
  • Measure and monitor adherence to standards, controls and ensure consistent execution of the CMDB process and strategic initiatives
  • Deliver continual improvements in line with Information Technology principles.
  • Coordinate and operate within the IT Asset Management Framework.
  • Support the lifecycle processes for security, inventory, compliance, usage and disposal.


Your background

 To be successful in this critical role you will possess:

  • Demonstrated experience working with ServiceNow technologies and related peripheral technologies
  • Proven experience in managing CMDB
  • Demonstrated experience in developing and maintaining reports, visualisations, and dashboards
  • Demonstrated knowledge of automated discovery, dynamic service mapping across platforms, systems, and hybrid cloud
  • Sound experience working within a service orientated and risk adverse environment
  • Excellent stakeholder management skills
  • Flexible, ‘can-do’ attitude when it comes to possibility of working irregular hours and resolving problems

Your team

The Corporate Services Group is responsible for the effective provision of information technology, workplace (asset management, facilities management, building security, and procurement) and data management services to support the delivery of the Bank’s policy, operational and corporate objectives. Information Technology Department - responsible for transforming and developing the core IT functions that support the Reserve Bank's policy, operational and corporate objectives. 

Be More

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a meaningful role to play in achieving these objectives. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, and we treat one another with respect while promoting the public interest through our efforts.

We know it is the growth and success of our people that drives the Bank forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is an equal opportunity employer. We are committed to crafting a diverse and inclusive environment and encourage applications from expert candidates seeking workplace flexibility.


Applications close AUS Eastern Standard Time