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Service Desk Analyst - 6 Month Salaried Contract



  • Opportunity to work with various teams in IT
  • Challenging, fast paced and team oriented environment
  • Sydney CBD location

Do work that makes a difference

Information Technology underpins the RBA's strategic responsibilities, and is the core provider of technology facilities, services and support to the organisation.

Service Desk Analyst role will be responsible to provide first level operational informational technology support for Bank staff, escalating to other support groups where appropriate.

Key Responsibilities

  • Respond to request by providing information following agreed procedures.
  • Provide professional customer service, while ensuring timely resolutions and escalations –any support requests not resolved are escalated to 2nd level support groups.
  • Ensure all problems and requests are accurately recorded in the service desk system.
  • Install/remove desktops, laptops, printers, peripherals and desktop application software.

To succeed in the role you must have:

  • Qualifications in computing or related field.
  • Strong experience of Microsoft Office 365, Windows 10,Microsoft Exchange, Active Directory and group policy environments.
  • Strong technical understanding of client facing devices (desktop, laptop hardware, etc).
  • Knowledge of Antivirus, Citrix, VPN and desktop application environments.
  • Knowledge of LAN/WAN environments and technologies.
  • Experience in working with a service desk in an operational support environment.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 


The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

Applications close AUS Eastern Daylight Time